Complaints Board

Annexure-B

Complaint Data to be displayed by IAs

Formats for investors complaints data to be disclosed monthly by IAs:

Data for the month ending – 2021-12-31

S.No. Received from Pending at the end of last month Received Resolved* Total Pending # Pending complaints > 3 months Average Resolution time^ (in days)
1 Directly from Investors 0 0 0 0 0 0
2 SEBI (SCORES) 0 1 1 0 0 30
3 Other Sources
(if any)
0 0 0 0 0 0
Grand Total 0 1 1 0 0

^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month

Trend of monthly disposal of complaints

S.No. Month Carried forward from previous month Received Resolved* Pending #
1 April, 2021 0 2 0 2
2 May, 2021 2 2 3 1
3 June, 2021 1 1 0 2
4 July, 2021 2 1 0 3
5 August, 2021 3 0 1 4
6 September, 2021 4 0 0 4
7 October, 2021 4 0 2 2
8 November, 2021 2 0 1 1
9 December, 2021 1 0 1 0
10 January, 2022 0 1 0 1
11 February, 2022 1 0 0 1
12 March, 2022 1 0 0 1
Grand Total 21 7 8 22

*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.

Trend of annual disposal of complaints

S.No. Year Carried forward from previous year Received Resolved* Pending #
1 2015-16 0 10 4 6
2 2016-17 6 4 0 10
3 2017-18 10 11 9 12
4 2018-19 11 26 30 7
5 2019-20 7 18 21 4
6 2020-21 4 4 6 2
7 2021-22 2 9 9 2
Grand Total 40 83 79 43

*Inclusive of complaints of previous years resolved in the current year.
#Inclusive of complaints pending as on the last day of the yea